Help Center > FAQ > General

General

Get answers to common questions about setting up your account and best practices for using our platform.

Can I try it out for free?

Yes, Skymem offers a Free plan that allows you to test the email finding and verification services before committing to a subscription.
This helps you evaluate the platform and its capabilities risk-free.

  • Email Verification: Create unlimited email verification lists to get verified emails, keeping in mind the Fair Use Policy.
    The maximum number of emails you can verify depends on your user type:

  • Email Search: Both anonymous and registered users can search for emails and create email lists for free using demo data.
    This means search results will not include real email addresses and domains.
    Upgrading to one of our plans unlocks full access to accurate data.

  • Note: Anonymous users risk losing their created email lists and verified lists if they clear their cookies.
    To avoid this, we highly recommend opening an account.
    By creating an account, you are automatically assigned the Free plan , which you can retain forever.

Can I use Skymem for one time only?

Skymem offers a free plan that allows you to test our email finding and verification services before committing to a subscription.
This gives you the opportunity to evaluate the platform and its capabilities risk-free.
For ongoing use beyond the trial, we provide non-recurring plans that last either 6 months or a year, so the service cannot be used just once beyond the free trial period.

How many accounts can I create?

One person can create one account.

How do I open an account?

By creating an account, you are automatically assigned the Free plan , which you can retain forever.

Follow these steps to create an account:

  1. Open Register page
  2. Enter your email address, and a secure password
  3. Click on the "Register" button
  4. You will receive a confirmation email from Skymem
  5. Open the confirmation email and click on a provided link to verify your email address
  6. After confirming your email, you can log in with the credentials you provided during registration

What if I didn't get my registration email?

If you didn't receive your registration email, please follow these steps:

  1. Check Spam/Junk Folder: Sometimes, emails may be mistakenly marked as spam or junk by your email provider.
  2. Resend Email: Go to the registration page and look for an option to resend the confirmation email.
  3. Verify Email Address: Ensure that the email address you provided during registration is correct.
  4. Contact Support: If you're still having issues, please contact our support team at info@skymem.com for assistance.

Can I share my account?

Our plans are intended for individual use, so we kindly ask that you do not share your account.
If accounts are shared, it may lead to the suspension of the account.

What are your plans?

To view our plans, go here: Pricing

What methods of payment do you accept?

We accept a variety of payment methods to make your purchase as convenient as possible:

  • Credit Cards and Debit Cards: All major credit and debit cards are accepted through our eCommerce provider, PayPal.
  • PayPal: You can use your PayPal account for a secure and quick transaction.
  • Bank Wire Transfer: For larger transactions or corporate purchases, you can make payments via bank wire transfer. Please contact us at info@skymem.com for a proforma invoice.
  • Digital currency: We also accept Bitcoin, USDT for those who prefer to use cryptocurrency.

If you have any questions or need assistance with the payment process, feel free to reach out to our customer support team at info@skymem.com.

How to buy a plan?

You need to Register to buy a plan.

  1. Visit the Pricing page to choose between a 6-month or a 1-year plan. All plans are non-recurring, meaning they will not continue beyond the billing period.
  2. After selecting the plan that suits you best, click the "Buy now" button.
  3. On the Checkout page select your preferred payment method (PayPal, digital currency - Bitcoin, USDT).
    Here you can also find the summary of your order.

If you wish to pay with Bitcoin:

  1. Use a Bitcoin calculator (e.g., CEX.io Bitcoin Calculator) to convert the price from USD to BTC.
  2. Transfer the calculated BTC amount to our Bitcoin address: bc1qqt97h6fx2k9rtq97f0s9lc4gvtnvcvy453k59q8um32kq4lsfkvqjq2zg3
  3. Send the following information to our email at info@skymem.com:
  • Your BTC address
  • The email address you used to register with Skymem
  • Product Name (eg. Subscription Starter)
  1. After we receive your email, log in and enjoy all your plan's benefits.

If you prefer to pay via USDT:

  1. Transfer the USDT amount to our USDT address: 0xa598653b14b425d592c85810e4b37cadc8c2dc20
  2. Send the following information to our email at info@skymem.com:
  • Your USDT address
  • The email address you used to register with Skymem
  • Product Name (eg. Subscription Starter)
  1. After we receive your email, log in and enjoy all your plan's benefits.

Please note: This USDT address is for Ethereum (ERC-20) deposits only. Do not send USDT from other chains, such as Binance Chain (BEP-2), or your deposit may be lost.

Do you have credits which I would have to get in order to use your product?

No, our plans have clearly defined limits, and the number of email verification lists you can verify is unlimited in all plans, keeping the Fair Use Policy in mind.

How to search for email addresses on Skymem?

You can start here with a simple search.

  1. Domain Name Search
    This search allows you to find all email addresses associated with a specific domain.
    It's particularly useful for identifying potential contacts within a company or organization.
    Example: Typing "example.com" will return email addresses like "contact@example.com", "support@example.com", etc.

  2. Full Email Address Search
    Use this search type when you have a specific email address in mind.
    Example: Entering "john.smith@example.com" will check if this email address is in our database.

  3. Name Search
    This search helps you find a person's email address by entering their first and last name.
    This is useful when you know the name of the person you want to contact but not their email address.
    The search will attempt to find that person's email address across various domains/companies.
    Example: Typing "john.smith" might return "john.smith@company.com" or similar variations under other domains.

  4. Name and Domain Search
    Combining a person's name with a domain name narrows down the search to a specific organization, making it easier to find the right contact within that domain.
    Example: Entering "john smith example.com" will focus the search on finding "john.smith@example.com" or similar addresses within the "example.com" domain.

How to create an Email List?

You can create your email list by following these simple steps:

  1. Go to Create Email List
  2. Select a condition from the list, eg. TLD (top-level domain), Domain, Email Local Part or Second-level domain
  3. Pick whether you want that condition to be: 'Is,' 'Is not,' 'Begins with,' 'Does not begin with,' 'Ends with,' 'Does not end with,' 'Contains string,' or 'Does not contain string' of the following value
  4. Select the values of the condition you have chosen. You can select multiple values, but these values will be considered 'OR,' meaning only one of them needs to exist to be considered in the results. All values can be in a string array separated by commas (,)
  5. Add an 'AND' value to start a new row of condition selections and repeat the process above (optional)
  6. Insert the emails you already have, which will be excluded from the final results, in the "Exclude emails" text box (optional)
  7. Assign a name to your list for easy identification (optional)
  8. Define the maximum number of emails per domain you would like to get in your result search (optional)
  9. Click on "Create new email list" button

How to use Skymem Email Verifier?

To verify one or more email addresses follow these simple steps:

  1. Enter the email addresses in any text format into the text box here
  2. Click "Verify Emails" button
  3. Refresh the page for more information
  4. During the verification process, you will receive an approximate number of emails being verified, as well as an approximate price

How to buy a list of verified emails?

  1. Insert the emails you would like to verify, and click on the "Verify emails" button.
  2. You will get some results for free, depending on whether you have an account or not, and the price for all the rest.
    Then you can decide if you want to proceed and purchase the whole list.
  3. If you want to purchase the whole list, click on the "Buy email verified list for $".
  4. On the "Checkout" page select your preferred payment method (PayPal, digital currency - Bitcoin, USDT)
    Here you can also find the summary of your order.
  5. After a successful purchase we will start with the verification process.
  6. When the verification process is completed, you will be able to see all the verified emails, and properties for each email address.
    By clicking on an email in the grid you get a detailed JSON report for that email.
    You can also use the gird filters to sort the emails according to your needs.
  7. To download the results of the verification process, click on the "Download" button

If you wish to pay with Bitcoin:

  1. Use a Bitcoin calculator (e.g., CEX.io Bitcoin Calculator) to convert the price from USD to BTC.
  2. Transfer the calculated BTC amount to our Bitcoin address: bc1qqt97h6fx2k9rtq97f0s9lc4gvtnvcvy453k59q8um32kq4lsfkvqjq2zg3
  3. Send the following information to our email at info@skymem.com:
  • Your BTC address
  • The email address you used to register with Skymem
  • Product Name (Verified Email List Name)
  1. After we receive your email, we will enable the download button for your verified email list.

If you prefer to pay via USDT:

  1. Transfer the USDT amount to our USDT address: 0xa598653b14b425d592c85810e4b37cadc8c2dc20
  2. Send the following information to our email at info@skymem.com:
  • Your USDT address
  • The email address you used to register with Skymem
  • Product Name (Verified Email List Name)
  1. After we receive your email, we will enable the download button for your verified email list.

Please note: This USDT address is for Ethereum (ERC-20) deposits only. Do not send USDT from other chains, such as Binance Chain (BEP-2), or your deposit may be lost.

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