Digital Service Delivery Policy

1. Digital service only

Skymem provides an online software service. We do not sell or ship physical goods.

A paid Skymem subscription provides online access to the features included in the selected subscription plan, subject to the applicable Terms of Service and Acceptable Use / Fair Use Policy.

2. How the service is delivered

Paid features are delivered by activating them within the Skymem account associated with the email address used for the purchase.

Customers access the service online through the Skymem website. No physical product is delivered, and no installation media is shipped.

3. Activation after checkout

Paid subscription features are normally activated automatically after the merchant of record or payment provider shown at checkout confirms that the payment has been completed successfully.

Card payments and other instant payment methods are usually confirmed shortly after checkout. Actual confirmation time can depend on the payment method, payment provider, fraud-prevention checks, and the customer’s bank.

An order confirmation, pending payment, or temporary card authorization does not necessarily mean that the payment has been completed.

4. Delayed payment methods and bank wire transfers

Some payment methods can take longer to confirm. Paid access is activated only after final payment confirmation.

For a bank wire purchase arranged directly with Polar, d.o.o., access is activated after the funds have been received and matched to the relevant pro forma invoice, customer account, or payment reference.

Customers should not send a bank wire payment before receiving written payment instructions from Polar, d.o.o.

5. Subscription renewals

A successful subscription renewal extends access to the paid features for the next applicable billing period.

If a renewal payment is pending, delayed, declined, reversed, or otherwise unsuccessful, continued access may be delayed, limited, or suspended in accordance with the Terms of Service and the procedures of the applicable payment provider or merchant of record.

6. Delivery problems

If your payment has been confirmed but the paid subscription features are not available, contact us at info@skymem.com.

Please include:

• The email address associated with your Skymem account;
• The email address used for the purchase, if different;
• The order, invoice, or transaction reference;
• A short description of the problem.

Do not send passwords, full payment card numbers, security codes, or other sensitive payment information.

We normally respond to support requests within two business days. Requests requiring account ownership, payment, or fraud-prevention verification may take longer to resolve.

7. Cancellations and refunds

Subscription cancellations and refund requests are governed by our Refund & Cancellation Policy and Terms of Service .

Mandatory rights under applicable law and the refund or transaction-support procedures of the applicable merchant of record remain unaffected.

8. Contact

Skymem is developed and operated by Polar, d.o.o.

POLAR, d.o.o.
Put Supavla 1
21000 Split, Croatia, European Union

Email: info@skymem.com
Website: https://skymem.com/