This Privacy Policy describes how we use personal data, how we share it, and your rights and choices. At Skymem, being transparent on the data we collect and process is part of our mission. We aimed to make this Privacy Policy as clear and easy to read as possible. If you have any questions related to privacy, please get in touch with us at info@skymem.com.
This Privacy Policy applies to all services offered by Skymem ("Services"), which includes the services offered on the website Skymem.com, and Skymem services accessed through other integrations ("Sites").
Depending on the context, "you" means Skymem User, Business Profile or Visitor:
The database of Business Profiles provided in the Services to Skymem Users is referred to as the "Profiles Database".
When we refer to "personal data" we’re talking about a broad range of information. Global data protection laws define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person.
The General Data Protection Regulation ("GDPR") makes a distinction between the roles of "Controllers" and "Processors" of personal data. A controller decides why and how to process personal data. A processor does not make decisions about personal data; it only processes personal data on behalf of a controller based on the controller’s instructions. Below we mention the legal basis for processing personal data as required in the GDPR.
When you visit our website, Skymem tracks your usage which includes statistics such as which pages you visit and how long you look at them.
This may include information such as: IP address, geolocation information, browser type and information about the use of our website, including a history of the pages you view.
You may be tracked between successive sessions with the use of cookies.
We rely on legitimate business interest to process Visitor Data. This data is not stored for longer than 14 months after collection.
When you create a Skymem account, we ask for the following information: email address, your full name, phone number, payment and billing address, if applicable.
We use this data to give you access to the Services, this data is used to enter into business relationships with you. This information allows us to authenticate you with your Skymem account. We also use the contact information to share information about the service, announce new features, or share relevant educational content.
We rely on contractual necessity to perform our contractual relationship with Skymem Users as our legal basis to process Account Data. This is stored until Skymem Users decide to delete their account.
Whether it is on the Sites we monitor your usage of the Services, and log requests that you make. Those logs can include information such as features usage on the Sites, name, contact information, subscription plan, user feedback, geolocation information, payment information, and the browser used.
We use this data to improve user experience, we're looking at usage patterns and statistics to understand what to improve on Skymem. This includes, for instance, tracking the usage of a specific feature or running A/B tests. It can also be data directly shared by you, like the information you share in a survey. We also use this data to fight fraud. Skymem has automated systems in place to fight payment fraud and violation of our Terms of Service. It uses various information and signals related to the account activity. In certain cases, this information is reviewed manually.
We rely on our legitimate business interest to process this data. We store this data for 3 months.
Further, when a User manually enters a domain name in the Domain Search on a Site, if we don't have it in our database, we might add it to a list of domain names to discover. This allows us to explore the domain shortly after and notify the user if more data can be found. When using our Services, you might send us some data or files. For example, enter email addresses in the Email Verifier, or names in the Email Finder. When a Skymem User searches for a domain that we don't have in our database, we add it to our database ("User Input Data").
We rely on our legitimate business interest to process this data. We store this data until the data is removed from the public sources or a claim is made for removal.
When you contact our customer support, we may process your features usage, name, contact information, subscription plan, billing history and access your accounts data (leads, campaigns) when necessary. If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. We use this data to offer customer support, via email or chat, to help you take full advantage of our Services or fix problems you encounter. To do so, the customer success specialist will access the information relevant to the issue. It can include account information or activity monitoring.
We rely on our legitimate business interest in assisting Skymem Users when processing this Support Data. When you delete your account, this data is removed after a period of up to 6 months. When you contact our customer support and are not logged in as a Skymem User, we will keep your conversations for a period of 9 months.
Skymem crawls public web pages to collect data related to professional profiles. Only public web pages and publicly available content are processed. Similarly to search engines, Skymem's robot follows the robots.txt standard instructions and doesn't crawl a website if indicated not to. Learn more: robot. If Skymem's robot comes across private consumer data such as a personal email address or personal phone number, it does not process it.
On those public pages, Skymem's robot looks for business data such as names, professional email addresses, job titles, social networks URLs, or professional phone numbers. Skymem gives its users access to Profiles Database built from data available on public web pages. This data lets Skymem Users create new professional connections.
Skymem relies on its legitimate business interest to process Profile Data. Skymem stores the Profile Data for as long as this information is available on publicly available sources or until a request is made to Skymem to remove such data. We make sure to regularly crawl again the web pages where we found the data. If it is not present on any of these pages anymore, we remove the profile from our databases within 3 months.
When the Profile Data is obtained by Skymem Users, this is done by a Controller to Controller transfer, wherein Skymem Users process the Profile Data for their own purpose and use in their capacity as independent Controllers. Skymem Users remain responsible for their GDPR compliance when processing Profile Data as Controllers.
All account settings and profile information can be edited by a User in their dashboard. Skymem processes this information on behalf of the User, until the User account remains active.
Users may enrich professional profiles data to do email outreach in marketing, sales or hiring. All tasks done by Users to enrich their data with Skymem's data services such as the Domain Search, Email Finder and Email Verifier, are processed by Skymem as a Processor. This data is processed by Skymem until the User’s account remains active.
While Skymem servers are located in Germany, Skymem may need to transfer your personal data to Skymem Users, service providers, and to third parties in various countries and jurisdictions around the world. In each case, we take care to use appropriate safeguards to ensure your personal data remains protected.
We rely instead on data transfer mechanisms to transfer personal data outside the EEA, and the UK, such as Standard Contractual Clauses and the International Data Transfer Agreement. For further information on our service providers.
You have the following rights in relation to the personal data that we hold about you:
When Skymem engages third-party service providers in its capacity as a data processor for Skymem Users’ personal data, the GDPR calls these providers sub-processors.
The details of our sub-processors are available at the following address: "subprocessors page".
We use cookies to make sure the Sites work properly, analyze the use of the Services, save preferences and serve targeted advertising.
You can learn more on how we use cookies and your choices in our Cookie Policy: cookie policy page
You can learn more about how we keep your data safe in our Security Policy: security policy page.
Name: Instant EU GDPR Representative Ltd
Address: INSTANT EU GDPR REPRESENTATIVE LIMITED Office 2 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland.
Email: contact@gdprlocal.com
Name: GDPR Local Ltd.
Address: 1st Floor Front Suite 27-29 North Street, Brighton England BN1 1EB.
Email: contact@gdprlocal.com
If you are a resident of the EEA or UK, you have the right to address your questions or concerns to the relevant data protection supervisory authority.
We have prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA). Our Privacy Notice for California Residents, the terms of which are incorporated by reference into this Privacy Policy, can be found here: privacy policy California page.
If you would like to request that we refrain from selling your Covered Information (as defined under Nevada law), please contact us at info@skymem.com.
POLAR, d.o.o.
Put Supavla 1
Split 21000, Croatia, EU