Help Center > Account Management
Account Management
How do I open an account?
Follow these steps to create an account:
- Open Register page
- Enter your email address, and a secure password
- Click on the "Register" button
- You will receive a confirmation email from Skymem
- Open the confirmation email and click on a provided link to verify your email address
- After confirming your email, you can log in with the credentials you provided during registration
Note: By creating an account, you are automatically assigned the Free plan , which you can retain forever.
What if I didn't get my registration email?
If you didn't receive your registration email, please follow these steps:
- Check Spam/Junk Folder: Sometimes, emails may be mistakenly marked as spam or junk by your email provider.
- Resend Email: Go to the registration page and look for an option to resend the confirmation email.
- Verify Email Address: Ensure that the email address you provided during registration is correct.
- Contact Support: If you're still having issues, please contact our support team at info@skymem.com for assistance.
How do I change the email associated with my account?
To change your email address follow these steps:
- Go to your Profile page by clicking on your profile icon in the right top corner
- Click on "Email"
- Enter your new email address
- Click on "Change email" button
- Click on the link you received from Skymem in your inbox to confirm the email address change
How do I change my password?
To change your password follow these steps:
- Go to your Profile page by clicking on your profile icon in the right top corner
- Click on "Password"
- Enter your current password
- Enter, and then confirm your new password
- Click on "Update password" button
How many accounts can I create?
One person can create one account.
Can I share my account?
Our plans are intended for individual use, so we kindly ask that you do not share your account.
If accounts are shared, it may lead to the suspension of the account.
Why was my account blocked or restricted?
If you're seeing an "Access Denied" error, it indicates that Skymem has detected potential fraudulent activity on your network,
such as the creation of multiple fake accounts, excessive prospecting within a short timeframe or multiple logins from the same user across different IPs.
Depending on the reason, Skymem may impose a temporary or permanent block.
These blocks are triggered automatically.
If you believe your account has been unfairly blocked, please contact us at info@skymem.com to discuss a resolution.